Frequently Asked Questions — BLNDL
Find answers to common questions about orders, shipping, returns, and products at BLNDL.
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FAQ
Is BLNDL legit?
Yes. BLNDL is owned and operated by Blendeal Enterprise, registered with the Companies Commission of Malaysia (SSM) under registration number 202403332629.
Why are BLNDL's prices so low?
BLNDL keeps prices low by working directly with suppliers and cutting out middlemen, not by compromising on quality.
Does BLNDL ship worldwide?
Yes, BLNDL ships to 44 countries, including Saudi Arabia, UAE, USA, UK, Canada, and across Europe and Asia-Pacific. See our full Shipping Policy for the complete country list.
Can I check out as a guest?
Yes, guest checkout is available. Creating an account lets you track orders, save details for faster checkout, and get exclusive offers.
How do I find my size?
Each product page includes a Size Guide with a size chart specific to that item.
How do I track my order?
You'll receive a tracking number by email once your order ships. You can also track your order anytime from your account page.
How long does processing take?
Orders are processed within 1–5 business days before shipping, then you'll receive a tracking number by email.
When will my order arrive?
Delivery time depends on your location — see estimated timeframes on our Shipping Policy page. You'll get email tracking updates from dispatch until local delivery.
Can I return my product?
Yes, BLNDL offers a 30-day return window from the date your parcel arrives. See our Refund Policy for full details.
What if my item arrives damaged?
Contact support within 48 hours of delivery with your order number and photos of the damage, and we'll issue a refund.
What if my order is delayed?
Delays can occur due to customs, weather, or carrier issues. Contact us if your order hasn't arrived within the estimated timeframe and we'll investigate.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact our support team as soon as possible, and we’ll do our best to assist.
What if my order doesn't arrive or is delayed?
Contact us if your order hasn't arrived within the estimated delivery timeframe, and we'll investigate and resolve it as quickly as possible.
How much does shipping cost?
Shipping is calculated at checkout based on order weight and destination. Free shipping is available on qualifying orders — thresholds vary by country.
Are your products exactly as shown?
We do our best to display accurate images and descriptions. Slight variations in color or packaging may occur due to lighting or supplier updates.
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options available at checkout. All payments are 100% secure and encrypted, powered by trusted payment gateways including Stripe and Billplz.
Will I need to pay customs or import fees?
Customs fees may apply depending on your country’s regulations. These charges, if any, are determined by local authorities and are the buyer’s responsibility.
Do you offer discounts, promo codes, or sales?
Yes! We regularly offer promotions and special deals. Sign up for our newsletter or create an account to receive exclusive offers and updates.
Why did my order arrive in multiple packages?
We try our best to ship all items in a single package. BLNDL works with multiple warehouses around the globe and ships each item from the warehouse nearest to you, so some orders may arrive in separate packages depending on item availability. If this happens, you'll receive a tracking number for each package.
What should I do if I entered the wrong address?
Please contact us as soon as possible. If the order hasn’t been shipped, we can help update the address. Once shipped, changes may not be possible.
Do you restock sold-out items?
Not always. BLNDL features trending, limited-availability items, so once a product sells out, it may not be restocked. If you see something you like, we recommend ordering while it's in stock.
How do I contact customer support?
Fill in the form and we’ll get back to you shortly ✨
We aim to respond within 24 hours.