Frequently Asked Questions — BLNDL
Find answers to common questions about orders, shipping, returns, and products at BLNDL.
We’re here to make your shopping experience simple, clear, and reliable.
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FAQ
Is BLNDL a legit?
BLNDL is owned and operated by Blendeal Enterprise is registered with the Companies Commission of Malaysia (SSM) under registration number 202403332629.
Are your prices so low because of quality issues?
No. We keep prices low by working directly with suppliers and reducing unnecessary costs — without compromising on quality.
Do BLNDL ship worldwide?
Yes! BLNDL ships to most countries worldwide, including: Australia, Austria, Bahrain, Belgium, Bulgaria, Brazil, Canada, China, Czech Republic, Denmark, Estonia, France, Finland, Germany, Greece, Hong Kong, Hungary, Italy, Ireland, Japan, Kuwait, Lithuania, Luxembourg, Macao, Malaysia, Mexico, Netherlands, New Zealand, Philippines, Portugal, Poland, Qatar, Romania, Slovakia, Spain, Sweden, Saudi Arabia, Singapore, Taiwan, United Arab Emirates, United Kingdom, United States of America, and Vietnam.
Can I order without creating an account?
Yes. You can check out as a guest — no account required. However, creating an account allows you to track your orders easily, save your details for faster checkout, and receive exclusive benefits, promotions, and updates.
How do I know which size to choose?
Don’t worry! Every product has its own size chart. Just check the “Size Guide” on the product page and pick the size that fits you best.
How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow your package every step of the way. You can also track your order anytime on our order page.
How long does order processing take?
Orders are typically processed within 1–5 business days before being shipped. Once shipped, you’ll receive a tracking number by email.
When will my order be delivered?
Shipping times depend on your location. You’ll see an estimated timeframe at Shipping policy, and we’ll send you email tracking updates from the moment your order ships until it at your local carrier.
Can I Return my product?
Changed your mind? No problem! You’ve got 30 days from the moment your parcel arrives to send it back. Returns are quick, easy, and totally hassle-free — so you can shop with confidence.
What can I do if my item (or part of it) is damaged?
Oh no! Did your order arrive a little worse for use? Don’t worry — we’ve got you covered. Just contact our support team within 48 hours of receiving your parcel, share your order number and a few photos of the damage, and we’ll issue a refund. Easy, hassle-free, and stress-free!
What if my order is delayed?
In rare cases, delivery may take longer due to customs, weather, or carrier delays. If your order hasn’t arrived within the estimated timeframe, contact us and we’ll investigate right away.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact our support team as soon as possible, and we’ll do our best to assist.
What happens if I don’t receive my order?
It's rare, but if your order doesn’t arrive within the estimated delivery timeframe, contact us and we’ll investigate and resolve it with a refund or replacement if needed.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location. We also offer free shipping on orders value and promotions.
Are your products exactly as shown?
We do our best to display accurate images and descriptions. Slight variations in color or packaging may occur due to lighting or supplier updates.
What payment methods do you accept?
We accept major credit and debit cards, as well as secure online payment options available at checkout. All payments are 100% secure and encrypted, powered by trusted payment gateways including Stripe and Billplz.
Will I need to pay customs or import fees?
Customs fees may apply depending on your country’s regulations. These charges, if any, are determined by local authorities and are the buyer’s responsibility.
Do you offer discounts, promo codes, or sales?
Yes! We regularly offer promotions and special deals. Sign up for our newsletter or create an account to receive exclusive offers and updates.
Why did my order arrive in multiple packages?
To ensure faster delivery, items in your order may be shipped separately from different warehouses. If this happens, you’ll receive multiple tracking numbers.
What should I do if I entered the wrong address?
Please contact us as soon as possible. If the order hasn’t been shipped, we can help update the address. Once shipped, changes may not be possible.
Are your products covered by warranty?
Some products may include a limited warranty. If you experience any issues, contact our support team and we’ll be happy to assist.
Do you restock sold-out items?
Popular items may be restocked depending on availability. We recommend checking back regularly or signing up for notifications when products are back in stock.
How do I contact customer support?
Fill in the form and we’ll get back to you shortly ✨
We aim to respond within 24 hours.